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Associate Consultant-Application Support (SAP)

BKC

This position is closed as on 2021-04-10

   

Reporting Structure

Reports to Solution Architect

 

Education

Graduation in any discipline

Experience/ Qualifications

  1. Experience of minimum 1 year to maximum 3 years in L1 Ticketing support
  2. Should be good/proficient in MS Excel/Word/PowerPoint
  3. Excellent customer service orientation skills
  4. Strong active listening skills and excellent written and oral communication
  5. Experience in SAP/HR application Support is preferred.

Industry

Should be from a Technology, ITES, Shared Services or Banking organization.

Experience in public sector company is preferred.

Responsibilities

  1. Basic understanding of Ticketing software and functionality for managing tickets at L1 level.
  2. Receives and handles tickets, following agreed procedures.
  3. Gather the required information necessary to best handle incident, requests, and queries.
  4. Classify the tickets received and promptly allocates it to appropriate Subject matter experts within the team.
  5. Collaborate with technical team of subject matter experts to properly manage user’s issues in timely manner and escalate to next level when appropriate.
  6. Ensure proper documentation, notification, escalation, tracking and follow up for all incidents and requests.
  7. Acts under guidance to record and track reliability data for your services.
  8. Perform operational support task as instructed. Data extraction & report preparation should be done as per requirement. 
  9. Meet Service level agreements related to L1 support as applicable

Certifications

Certification of ITIL Foundation is preferred

Employment Type

 

All positions are on fixed term contract on a full-time basis exclusively for ReBIT, initially for a period of five years, extendable by mutual consent

Location

 

BKC – Mumbai