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Senior Manager / Manager - Support Leader SAP

Mumbai, India

This position is closed as on 2018-12-16


Reporting Structure

Reports to the AVP – IT Project Management Office (PMO)


Bachelor’s Degree in Engineering/Management, Master Degree in Engineering/Management preferred

Experience/ Qualifications

  • Minimum of 10 + years of total experience
  • Minimum of 7 years of experience in managing SAP ECC 6.0 /SAP HCM (Payroll, Performance Management & recruitment)
  • Implementation and 1 SAP HCM Implementation project in Indian Public Sector
  • 2 Years of experience in heading a team for providing support in SAP HCM Module  
  • Experience in Banking domain/Business Intelligence/SAP /ERP solution implementation are preferred


Preferably from a Technology, ITES, Shared Services or Banking organization

Key Responsibilities

  • Partner with stakeholders to define project scope, goals, deliverables and timelines
  • Lead the development of requirements, business cases, estimations, Project Proposals and RFPs
  • Facilitate the definition of service levels and acceptance criteria for projects
  • Develop project plans, goals, and budgets
  • Work with stakeholders to secure needed resources and resolve resource conflicts
  • Identify and proactively manage changes in scope, budget and schedule to ensure that the business value of the project is still achieved
  • Escalate issues and risks and proactively takes ownership for resolution
  • Track the SLA Performance and other associated project deliverables and provide regular status reporting to all levels of stakeholders
  • Manage projects with a blend of in-house and external resources (vendors and contractors)
  • Plan and lead project governance meetings, project health checks, Monthly SLA performance and  post project reviews
  • Share lessons learned and best practices across projects, building relationships with stakeholders at all levels
    Provide IT PMO with lessons learned and best practices related inputs
  • Collaborate with IT PMO to implement standards, guidelines and perform other relevant activities and Adhere to Project Management methodology as defined by IT PMO
  • Provide timely, candid and constructive performance feedback to direct reports
  • Develop direct reports to their fullest potential and provide challenging opportunities that enhance their career growth


ITIL,  Agile and SAP Certifications are preferred
Technology and Domain Specific Certifications are a plus